I'm a new customer but was treated like I've been coming there for years! When I returned, for just the second time, Maddie remembered me and what I had ordered. She was quick to inquire if I had received, and was satisfied with, the previous purchases I had made, and completed the transaction I was there for. I really felt welcomed, and I really appreciate it! I look forward to doing more business with Empire Harley in the future! Thx! You guys are great (Employee: Maddie Rojas, Charlie Napoli, Heather DeLeo)