I placed an order on Harley-Davidson.com, to be picked up at empire. I have a mixed review of empire Harley. First their is Heather, she helped me over the phone and was Awesome. Second their is Charlie at the parts counter, I asked Charlie if empire still calls when your order arrives. Charlie stated that my order had just arrived. I then informed Charlie that my order arrived six days ago (per Harley-Davidson.com tracking) and that no one had called me to inform me that my order had arrived. Third their is a woman and man at the clothing register, they also were Awesome. My question is why would Charlie lie to me when I asked about being informed of my order being delivered.